Five Reasons Why Great Front-Line Leaders are Priceless

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One of the most effective ways to strengthen performance, improve customer satisfaction and directly impact results is to develop the leaders who are on the front-lines.

Front-line managers control the majority of the workforce, thereby exercising a significant impact on worker productivity, morale, quality, communication and more.

“Typically, [front-line leaders] make up 50% to 60% of a company’s management ranks and directly supervise as much as 80% of the workforce.”

Great front-line leaders inspire energy in an organization, giving everyone from customers to workers a sense of 'we want to do the best job we can.' "Great frontline leaders create great experiences for their employees. This flows immediately and directly to customers.  And then it flows to the top and bottom lines." Here are five reasons why front-line leaders are priceless to your organization:

  1. Front-line leaders are close to the operation. They know what's working, what customers want and they are treasure-troves of information about the business.
  2. Front-line leaders are the ones who really execute the strategy. To do a better job executing on strategy where it counts, develop and support the front-line leaders who live it every day.
  3. Front-line leaders directly impact the working environment for employees. Front-line supervisors who communicate effectively with employees and successfully motivate them make a significant impact on the bottom-line.
  4. Today's quality front-line leaders are tomorrow's effective general managers and executives.  Experienced employees who understand the organization from the ground up can be invaluable to long-term success and are key additions to the leadership pipeline.
  5. Great front-line leaders drive results. Frequently, those on the front-line have the greatest impact on making others perform to the best of their abilities. That translates to significant gains in operational and financial performance.

Help your front-line leaders develop the skills needed to manage relationships and build a more productive and accountable workforce with Executive Forum's Step-Up program. Step-Up prepares your front-line workers to:

  • Train, motivate and bring out the best in their employees.
  • Deepen their own self-awareness as a means to excellent communication and supervision.
  • Elevate their own and their employees’ critical thinking and problem-solving skills.

Executive Forum helps leaders at every level develop the skills needed to effectively drive business success. Find out more about the Step Up program for front-line supervisors. Call 503.635.3079 or contact us for more information.

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    Step-Up Knowledge Transfer

These programs have been approved by the HR Certification Institute.

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Begins March 4, 2016

Give front-line managers key insights and specific skills designed to help strengthen their leadership capabilities and develop a successful action plan for creating a more engaged workforce (21.75 credits)

Begins April 21, 2016

Give front-line managers key insights and specific skills designed to help strengthen their leadership capabilities and develop a successful action plan for creating a more engaged workforce (21.75 credits)

* The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be preapproved for recertification credit.
Executive Forum is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.